Privacy Policy

Introduction

This Privacy Policy describes how Suitileng Technology Private Limited and its affiliates (collectively referred to as “Suitileng Technology Private Limited”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your information and personal data through our website https://suitshop.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any products or services outside India, and your personal data will primarily be stored and processed in India.

By accessing or using the Platform, providing your information, or availing any products or services offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and all applicable service or product terms and conditions, and agree to be governed by the laws of India, including laws relating to data protection and privacy. If you do not agree with this Privacy Policy, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, register an account, place an order, contact us, or otherwise interact with us during the course of our relationship. The information we collect may include, but is not limited to:

Personal details such as name, date of birth, gender, shipping/billing address
Contact details such as mobile number and email address
Account credentials such as username and password
Identity or address proof where required
Payment-related information such as bank account details, debit/credit card details, UPI or other payment instrument information (processed securely through authorised payment gateways)
Biometric or facial/physiological information only where explicitly required and consented to, for enabling specific features on the Platform
Transaction details, order history, invoices, refunds, and payment status
Device, browser, IP address, and usage-related information
Behavioural data such as browsing activity, preferences, and interaction patterns on the Platform

You always have the option to not provide certain information by choosing not to use specific services or features on the Platform. Some information is mandatory to enable order processing, payments, or customer support.

We may collect information related to your transactions on our Platform as well as transactions conducted through third-party business partners. Where third-party platforms collect your personal data directly, their privacy policies will apply, and we are not responsible for their privacy practices.

If you receive any communication claiming to be from Suitileng Technology Private Limited requesting sensitive information such as card PINs, passwords, or OTPs, please do not share such details. If you have already shared such information, report it immediately to the appropriate law enforcement authority.

Use of Information

We use your personal data for the following purposes:

To provide, operate, and maintain our products and services
To process orders, payments, deliveries, returns, refunds, and cancellations
To assist sellers, logistics partners, and payment service providers in fulfilling orders
To communicate with you regarding orders, services, offers, updates, and support requests
To personalise and improve your experience on the Platform
To resolve disputes, troubleshoot issues, and handle grievances
To conduct internal analysis, research, audits, and surveys
To detect, prevent, and protect against fraud, unauthorised transactions, errors, and criminal activity
To enforce our Terms of Use and other policies
To comply with legal, regulatory, accounting, and tax requirements

Where marketing communications are sent, you will be provided with the option to opt out as required under applicable laws.

Sharing of Information

We may share your personal data with:

Our group companies, affiliates, and internal teams for service delivery and operational purposes
Sellers, vendors, and business partners involved in fulfilling your orders
Third-party service providers such as logistics partners, payment gateways, prepaid payment instrument issuers, customer support providers, analytics providers, and IT service providers
Marketing and advertising partners, where permitted by law and subject to your preferences

Such sharing is done only to the extent necessary to provide our services, comply with legal obligations, enforce agreements, prevent fraud, or protect our users and Platform.

We may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies where required by law, court orders, or in good faith belief that such disclosure is necessary for legal compliance, investigation, or protection of rights, safety, and property.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, alteration, loss, or misuse. We use secure servers and industry-standard safeguards to protect your information.

However, transmission of information over the internet is not completely secure and is subject to risks beyond our control. By using the Platform, you acknowledge and accept these inherent risks. You are responsible for maintaining the confidentiality of your account login credentials.

Data Deletion and Retention

You may delete your account by visiting the profile and settings section on the Platform or by writing to us at the contact details provided below. Deleting your account will result in loss of access to your account and associated services.

We may refuse or delay deletion requests in cases of pending grievances, disputes, chargebacks, refunds, legal claims, or regulatory obligations.

Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable Indian laws. Typically:

Account and profile information: retained until account deletion or as required for service delivery and compliance
Order, payment, and invoice records: retained as per applicable tax, accounting, and audit laws
Customer support and grievance records: retained for a reasonable period to resolve issues and prevent misuse
Security and fraud prevention data: retained for limited periods to protect users and the Platform

After the retention period, your personal data is deleted or anonymised. We may retain anonymised or aggregated data for analytical and research purposes.

Your Rights

You may access, review, correct, and update your personal data through the features available on the Platform. You may also request deletion of your account and personal data, subject to legal and regulatory requirements.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.

If you provide personal data relating to another individual, you confirm that you have the authority to do so.

You consent to being contacted via SMS, calls, email, or messaging platforms for purposes outlined in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer with the subject line “Withdrawal of consent for processing personal data”. Withdrawal of consent will not be retrospective and may affect availability of certain services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on the Platform, and significant changes may be notified as required by law.

Grievance Officer

Name of the Office: Suitileng Technology Private Limited
Designation: Rahul Gurung (DIN)

Registered Address:
Suitileng Technology Private Limited
1 Sunlight Colony 2, Hari Nagar Ashram,
South East Delhi, New Delhi – 110014

Contact:
📞 +91 7678671240
📧 suit7220@gmail.com | rahul@suitshop.in

Working Hours: Monday to Friday (09:00 AM – 06:00 PM)